Refund policy

Return & Refund Policy

Last updated: 20 August 2026

Kurvacious Level-Up Collagen PLUS is sold by GAZPRO UNITED SDN BHD (Company No. 201101036629 / 964763-T), 18, Jalan Hi-Tech 7/2, Kawasan Perindustrian Hi-Tech 7, 43500 Semenyih, Selangor, Malaysia.

All return requests are subject to our approval. To make a request, email sales@gazpro.com.my or WhatsApp +60 14-764 3198 with your order number, the email address used at checkout, and the reason for the return.

Request Window

  • Malaysia: within 7 days of receiving your parcel.
  • Singapore & Hong Kong: within 14 days of receiving your parcel.

Accepted Grounds for Return

We accept returns in the following circumstances only:

  1. Incorrect item(s) received.
  2. Item(s) received damaged or defective.
  3. A documented allergic reaction to the product.

Not Accepted

Kurvacious Level-Up Collagen PLUS is a consumable health supplement. For reasons of hygiene and product safety we cannot accept returns in the following cases:

  • Change of mind, or ordering the wrong quantity or package.
  • Dissatisfaction with results. Results differ between individuals and depend on age, body composition, hormonal factors, consistency of use, diet and lifestyle. No specific outcome is promised or guaranteed at the point of sale.
  • Opened, partially consumed or used sachets and boxes, except where an allergic reaction is documented.
  • Items purchased from any channel other than the official Kurvacious store at kurvacious.online.

Before You Return Anything

  • Do not discard the product unless we have told you in writing to do so.
  • Contact us first and wait for written approval. Your return address is confirmed in that approval. Items sent back without prior written approval will not be processed and cannot be returned to you.

Return Addresses

Do not ship until we have confirmed your return in writing.

  • Malaysia and Singapore returns:
    GAZPRO UNITED SDN BHD
    18, Jalan Hi-Tech 7/2, Kawasan Perindustrian Hi-Tech 7,
    43500 Semenyih, Selangor, Malaysia
  • Hong Kong returns:
    GAZILLION NUTRITION PTE LIMITED
    6/F Wilson Logistics Centre, 24-28 Kung Yip Street,
    Kwai Chung, Hong Kong

Hong Kong returns are received and inspected by our Hong Kong office on behalf of Gazpro United Sdn Bhd. Refunds for all markets are issued by Gazpro United Sdn Bhd.

Conditions

  1. For incorrect or damaged items, you must provide proof in the form of clear photographs or video, or another format we accept. Please photograph the parcel before opening it where damage is visible externally.
  2. Refunds for incorrect or damaged items are issued once the returned goods reach the applicable return address in their original packaging, with sachets and boxes unopened and unused.
  3. For allergic reactions, certified medical documentation from a registered medical practitioner is required. In these cases the refund is limited to one (1) box, regardless of package size, and the remaining unopened boxes must be returned unopened for a pro-rata refund at the per-box price actually paid.
  4. Multi-box packages. Where a package (4, 8 or 12 boxes) is partially affected, the refund is calculated per box at the effective discounted per-box price paid for that package, not at the single-box retail price. Unaffected boxes must be returned unopened to qualify.
  5. Return shipping. Where the fault is ours (incorrect or damaged item), we bear the return shipping cost or arrange collection. Where the return is for any other approved reason, including allergic reaction, return shipping, taxes and duties are borne by you.
  6. Returned items are inspected on arrival. Items received unpacked, poorly packed or damaged in return transit will not be refunded.
  7. Items marked as non-exchangeable, and free gifts or promotional items, are not eligible for refund and must be returned with the order if the order is refunded.
  8. Approved incorrect or damaged items may be exchanged for a replacement instead of refunded, at your request. Replacements ship once the returned item is received.

Refunds

  1. Refunds are issued to the original payment method, or as a store voucher if you prefer.
  2. Currency. All orders are charged in Malaysian Ringgit (MYR), including orders placed from Singapore and Hong Kong. Refunds are therefore issued in MYR. The amount you receive in your local currency may differ from the amount originally debited due to exchange rate movement and your bank's charges. These differences are outside our control and are not reimbursed.
  3. Approved refunds are processed within 14 business days of the returned goods being received and inspected at the applicable return address. Your bank or card issuer may take a further 5 to 10 business days to post the credit.
  4. Where an order is refunded, any loyalty points earned on that order are deducted, and any voucher applied to that order is reinstated at the same value — for incorrect or damaged item returns only. Vouchers and points used on orders refunded due to allergic or medical reasons are not reinstated.
  5. Where a refunded order qualified you for VIP membership, membership status attaching to that order is withdrawn.

Amendments

Gazpro United Sdn Bhd reserves the right to amend this policy at any time without prior notice. The policy in force at the time of your order applies to that order.

Questions? Email sales@gazpro.com.my or WhatsApp +60 14-764 3198 / +60 11-5403 8662.