Shipping policy
Shipping Policy
Last updated: 20 August 2026
Orders are fulfilled by GAZPRO UNITED SDN BHD (Company No. 201101036629 / 964763-T) from Semenyih, Selangor, Malaysia, working with third-party logistics partners locally and internationally.
Order Processing
Successful orders are packed and dispatched within 2 to 7 working days. Working days exclude weekends and Malaysian public holidays. Orders placed during major sale periods or festive seasons may take longer.
Delivery Estimates
The following are estimates provided by our courier partners, measured from the date of dispatch. They are not guarantees.
- Peninsular Malaysia: 2 to 5 working days
- Sabah & Sarawak: 5 to 10 working days
- Singapore: 7 to 14 working days
- Hong Kong: 7 to 14 working days
Shipping Charges
Shipping charges, where applicable, are calculated and displayed at checkout before you complete payment.
Customs, Duties & Taxes — Singapore and Hong Kong
International orders may be subject to import duties, goods and services tax, and customs or courier handling fees imposed by the destination country. These charges are set by the local authorities, are not included in the price you pay us, and are payable by the recipient on or before delivery.
Hong Kong does not currently levy import duty or sales tax on food supplements, so Hong Kong orders are not normally subject to additional charges on arrival. Singapore applies GST to imported goods; whether this applies to your order, and at what point it is collected, depends on the declared value of the order and the prevailing rules of Singapore Customs.
Refusal to pay charges levied by the destination country may result in the parcel being returned to us or destroyed. In either case we are unable to refund the order, and any return freight cost incurred is deducted from any goodwill credit we may issue at our discretion.
Some countries restrict the quantity of health supplements that may be imported for personal use. It is your responsibility to ensure your order complies with the import rules of your country. We are not liable for parcels detained, seized or destroyed by customs, and such orders are not refundable.
Tracking
Tracking information is sent to you by WhatsApp and email once your parcel is handed to our courier partner. Please ensure the mobile number and email address you provide at checkout are valid and active.
Address Accuracy
Please check your shipping address and contact details carefully before completing your order. Addresses cannot be changed once an order is successfully placed. We are not responsible for non-delivery or loss arising from an incorrect or incomplete address, or where the recipient is unreachable or fails to collect the parcel.
Delays and Loss in Transit
Once a parcel is handed to our logistics partner, delivery is carried out under that partner's terms. We are not responsible for delays caused by circumstances beyond our control, including courier backlogs, adverse weather, customs clearance, strikes, or other force majeure events.
If your parcel has not arrived within 10 working days of the estimated delivery date, contact us at sales@gazpro.com.my with your order number. We will open an investigation with the courier. Where the courier formally confirms the parcel is lost in transit, we will reship your order at no cost to you, or issue a full refund if the item is unavailable.
Contact
GAZPRO UNITED SDN BHD
18, Jalan Hi-Tech 7/2, Kawasan Perindustrian Hi-Tech 7, 43500 Semenyih, Selangor, Malaysia
Tel: +60 3-8723 6862
Email: sales@gazpro.com.my
WhatsApp: +60 14-764 3198 / +60 11-5403 8662
Hong Kong office
GAZILLION NUTRITION PTE LIMITED (Company No. 76538457)
6/F Wilson Logistics Centre, 24-28 Kung Yip Street, Kwai Chung, Hong Kong